Shipping Policy

We ship throughout North America as well as internationally. Shipping charges will be added to your bill upon your agreement during the checkout process. 

Preparation Time

Orders are usually shipped within 24-72 business hours and will be continuously processed Monday – Friday. Deliveries may take 3-10 days. Unless you have opted for expedited shipping services, please allow the number of days for delivery. 

Free Promotional Shipping

As a courtesy to our customers, some orders are eligible for free promotional standard shipping. Preparation time for the complimentary promotional shipping services may be longer and transit time may also be extended. There is NO GUARANTEE on the day of delivery for the promotional shipping services. When opting for this service, please keep this in mind. We suggest allowing AT LEAST 7-10 days before receiving your fabric when opting for the free promotional shipping. 

Custom Made Product Shipping

Custom made products (dresses,throw pillow covers etc.) may take longer to process so it may take longer to ship even when placing it with expedited shipping.  Contact our customer service team to get up to date information on our lead times. 

Expedited Shipping Services

All orders placed before 10:30 AM EST for expedited shipping services (including next day delivery, 2-day deliver) will be shipped on the same day. All orders after 10:30 AM EST will be shipped on the following day. If there are any delays in expedited shipping services caused by the carrier, we will work together with the customer to resolve the issue to the best of our ability however we cannot make any guarantees as it is entirely up to the carrier for reimbursement. Please note that delays caused by weather or acts of God are not eligible for refunds as the carriers do not offer refunds for such causes. 

Holidays

All holidays observed by shipping carriers will affect shipment delivery times. Please note that it is on the customer to be aware of these holidays and account for transit time. We do not hold accountability for missed delivery dates due to holidays and inclement weather.

International Shipping

We offer multiple methods of shipping for international shipments - FedEx and DHL services. Please note, all customs charges for international orders will potentially be subject to customs duties and taxes depending on the destination country. By placing your order, you are agreeing to bear these charges upon the package's arrival. 

If you have any questions or requests regarding your shipping, please contact us at support@sliquestitches.com.